ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It provides your company with a framework and set of principles that ensure a common sense approach to the management of your business activities to consistently achieve customer satisfaction. ISO 9001:2015 is a standard for the implementation of a quality management system. It provides a benchmarking for organizational performance in terms of product quality.
ISO 9001:2015 is applicable to all kinds of organization, whether public, private or non-governmental. It contains 10 sections or clauses:
- Normative Reference
- Terms and Definitions
- Context of Organization
- Performance Evaluation